Donut Catering 201-716-7070
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Online Order Cancellation Policy

We understand that circumstances may arise that necessitate the cancellation of an order. To ensure transparency and fair practices, we have established the following cancellation policy:

  1. Cancellation Timeframe:
    • Orders can be canceled up to 4 days before the scheduled delivery/pickup time without incurring any cancellation fees.
    • Cancellations made within 4 days of the scheduled delivery/pickup time may be subject to fees.
  2. Cancellation Fees:
    • Cancellation fees will be assessed based on the proximity of the cancellation to the scheduled service time.
    • The specific fee structure is outlined as follows:
      • Once your order has been prepared and is ready for pickup, it is not eligible for a refund.
      • A cancellation request submitted within four days of the scheduled delivery/pickup time and before the commencement of order preparation may result in a 20% cancellation fee.
  3. Refund Policy:
    • Cancellation fees, if applicable, will be deducted from the total amount paid, and the remaining balance will be refunded to the customer.
    • Refunds will be processed using the original method of payment.
  4. Cancellation Process:
    • To cancel an order, please contact us.
    • Include any necessary information such as order number, date, and contact details to expedite the cancellation process.
  5. Exceptions:
    • Exceptions to the cancellation policy may be considered on a case-by-case basis in extenuating circumstances.
  6. Communication:
    • Customers are encouraged to communicate any changes or cancellations as soon as possible to minimize potential fees.

By placing an order with us, you acknowledge that you have read, understood, and agree to abide by the terms of this cancellation policy. We reserve the right to amend this policy as needed, and any changes will be communicated to customers in a timely manner.

Thank you for your understanding and cooperation.